Evolution Group: X48 Collections Consultants 2024 (Apply with Grade 12)

Collections Consultant
Closing Date: Ongoing

Job Ref #: EG-10
Industry: Call Centre
Job Type: Permanent
Positions Available: 48

Initiating Outbound or Inbound communication with client base in the collections process in order to resolve the customers debt fairly.

Job Description


  • Contact customers via phone to collect overdue payments
  • Work with customers to negotiate payment plans and resolve payment issues
  • Use communication skills to build rapport with customers and encourage payment
  • Document all communication with customers in a clear and concise manner
  • Meet daily, weekly, and monthly collection targets to earn commission
  • Work independently, while staying in touch with team leader or manager
  • Follow up on payment promises and commitments made by customers
  • Escalate difficult collection cases to the appropriate team leader or manager
  • Maintain compliance with all collection laws and regulations

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Job Requirements
  • Grade 12
  • Tertiary qualification would be advantageous
  • At least 1 year of experience in collections or customer service would be advantageous
  • Excellent communication and negotiation skills
  • Ability to work independently and meet collection targets
  • Strong attention to detail and organization skills
  • Ability to handle difficult customers and situations with tact and professionalism
  • Knowledge of collection laws and regulations is an asset
  • Computer literacy essential
  • A reliable internet connection and a quiet workspace

Working Conditions: The Work from Home Call Centre Collection Agent will work remotely and will be responsible for providing their own workspace. This is a commission-based role. The job may require sitting for long periods and using a headset or phone.

How to Apply?

Click Here to Apply

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